Customer Service at ZEN Industries

If you are like most HVAC contractors, you need your order delivered as soon as possible, at an affordable price. At ZEN Industries, we understand this simple fact and have built our business around it. We pledge our swift assistance, attention to quality, and delivery of your HVAC and welded ductwork at the earliest possible moment.

From Your First Call...

From your first call, you will experience the reason why more HVAC and Mechanical Contractors are turning to ZEN Industries as their ductwork manufacturing partner. A ZEN Industries representative will spend the time with you to review your project requirements and discuss how we can save you time and money.

Specific project components including duct construction standards (maximize material utilization), project labeling and system identification (ease of installation through communication) and packaging methods (assembled ductwork vs. KD ductwork) will all be discussed to provide our customers a value-added service experience.

Our Techniques Save You Money

Our revolutionary Lean Manufacturing techniques can't be matched by the best of our competition, decreasing your cost by approximately 10% or more.

Often production is scheduled within minutes of your call. Processing can be anywhere from immediately to a week or week and a half, and we are able to respond to emergency orders, even scaling to additional shifts as needed.

ZEN Industries Inc. mass-produces the HVAC heating and cooling duct you need. We will assemble the duct and fittings into assemblies to cut down your labor at the job site. All products are labeled and strapped for easy identification in the field.

Customer Satisfaction

At each step of the process, from order to delivery, we strive for the highest levels of customer satisfaction. Our coil line production and Lean Manufacturing techniques mean you will save money, increase profits, and have the HVAC materials you need on hand when you need them.

• All heating and cooling duct manufactured to 1995 SMACNA standards.
• Advanced barcode labeling and material handling techniques assure accuracy and correct delivery.
• Each order tracked by computer through manufacturing to loading and delivery.
• We offer duct stretch wrapping with fully assembled ductwork.
• Our Customer Service follows up with you from order to delivery, working with you to handle scheduling and off-loading too!

Quality Control

Several layers of quality control have been instituted to design a total quality management solution at ZEN industries. Quality is at the forefront of our training philosophy. To have a viable total quality system, all members of the organization have to understand the commitment to quality. To convey our quality philosophy, all employees receive product and procedure specific quality training on a regular basis.

At ZEN Industries, we have a documented quality control system that incorporates all activities from estimating to the final delivery process. Each employee is guided through a quality training procedure for each manufacturing process they perform.

Due to the emphasis we instill into our quality program, we are able to offer a defect free and dimensionally accurate replacement policy for our products. If a customer receives a defective product, ZEN Industries will replace that product in a timely manner.

At ZEN Industries Inc. our mission is more than quality manufacturing. The values of integrity, caring, and stewardship guide our commitment to our customers and the community.

Call Us Today

Whether you are an owner, project manager, or estimator for an HVAC contractor, please Contact Us to learn more about the services ZEN Industries Inc. provides to mechanical and HVAC contractors nationwide. Visit our Orders Page to download order sheets and job information sheets.

Service Area

ZEN Industries Inc. provides quality HVAC ductwork products to contractors nationwide. Located in Cleveland, Ohio, ZEN's Lean manufacturing and robust production capabilities have allowed us to expand beyond our traditional marketplace of Northeastern Ohio and provides service across the USA. Since 2006, we are proud to announce that we have formed new relationships and have added Arkansas, Texas, Louisiana, New Mexico, Delaware and Nebraska to our already extensive list of states we conduct business. Currently, in 2008, 75 percent of our customers are out of state, which has given ZEN Industries the experience in conducting business with customers over 1500 miles away from our manufacturing facility. Our customers have identified that distance is not difficult to overcome due to ZEN Industries dedication to communication, attention to detail, and competitive pricing strategy.

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